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Sony Faulty CCD Replacement Offer Ends Soon
Published by Matthew Jeppsen August 2nd, 2007 in Cameras, News 
In the fall of 2005 we reported that certain Sony and Canon camcorders had an issue in which the epoxy surrounding the imaging CCD(s) would fail, rendering the camera worthless for capturing video. Sony says that rate of failure tends to be higher for camcorders that have been subjected to high heat and humidity, like a hot car in the deep South. Both manufacturers created a replacement program to deal with the affected units (and I know a handful of people who have had to take advantage of the offer when their CCDs failed).
That CCD replacement warranty period is coming to a close this October 3, at least for affected Sony products. There is no expiry date listed by Canon that I am aware of. So if you have been procrastinating a camcorder repair or know someone with this issue, then hop on it. It’s also worth noting that the CCD issue sparked a class action lawsuit against Sony.
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This defect also applies to some models of digital still cameras by Sony, Canon and also Fuji. Canon is still repairing their cameras and camcorders, but to get Sony to honor the Class Action you must lean hard on them. When talking to operator on the phone they seem to have no idea what you are talking about. Only a letter seems to work. I just had a Sony still camera repaired no charge for a customer last week (August 2008) but it took weeks to convince them.
I have just now realized the “black LCD” problem and after many e-mails and phone calls to Sony where they will NOT offer the free repair that they have in the past and want me to pay for the repair of their fauly CCD I am completely frustrated. Can you please provide the contact information you have been using for mailings to Sony so that I can attempt your same approach?
Chris,
I had called Sony untill I was at the point that I was about to forget my Christianty. Finally sent the camera with the credit card info and also a copy of the class action and a letter. Lo and behold the camera came back repaired with absolutly no paperwork. The charge never appeared on my credit card. I run a small camera store (yes there are still a few of us around). In the past I have been able to get Sony to agree to repair under the class action, but this last time it took the letter to get it done. I don’t know if it will happen again? Good luck!
(PS If your camera has the problem that was covered by the class action, your menu functions and playback of good tapes will be OK, only when you try to record new will the screen, both the eyelevel and the swing out screen, be black or distorted.)